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Important News for Our Patients

As of October 1st, 2025, all GP practices in England are required to publish the new patient charter, “You and Your General Practice.” This document, introduced by NHS England, is designed to help you understand what to expect from our practice and how you can work with us to get the best care possible.

The charter outlines your rights and responsibilities as a patient, and it is a key part of the new GP contract for 2025/26. It aims to improve transparency and communication between our practice team and you.

It’s all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – It’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

This publication is available in multiple languages.

https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

We have been advised that 59% of our patients aged 13+ are now registered for the NHS App/ NHS Online Account.

Patients can either download the NHS App on mobiles or tablets, or log-on to their pc using a browser.

Log in to your account to:

• order repeat prescriptions
• book and manage appointments
• get health information and advice
• view your health record securely
• view your NHS number

For more information on how to sign up visit https://www.nhsapp.service.nhs.uk/login

Penryn Surgery have enhanced their collection of re-usable equipment with the purchase of four sets of instruments for use in their coil fitting and removal clinics. These have been provided with a generous grant from the Naturesave Trust.

Dr Christine Dunne said ‘Having enough equipment that can be sent for sterilization after each procedure, makes a huge impact reducing the amount of single-use plastic we use in our weekly clinics.  These instruments replace plastic items that had to be disposed of after each patient and were not in keeping with our ‘Greener Practice’ aims and policy.’

The Practice has achieved their ‘Gold Award‘ in the Green Impact for Health Scheme. This scheme is part of the United Nations award-winning Green Impact programme designed to support environmentally and socially sustainable practice within organisations. The toolkit is being used by over 1400 General Practices across the UK.

The Naturesave Trust is funded by the activities of Naturesave Insurance, the UK's leading ethical insurance provider for individuals, businessess, charities and community groups.

Photo shows R-L: Dr Christine Dunne - GP Partner, Claire Coleman -  Assistant Manager , Dr Louise Sworn – GP Registrar

As part of our Active Practice Charter, we've joined with the Penryn campus parkrun to encourage our staff teams and our patients to take part in the weekly parkrun event on Saturday mornings.

For more information on the health benefits of parkrun, volunteering or just turning up to support, visit our Parkrun page