Appointments

How to Book Appointments

We offer a mix of advance and 'same day' appointments. If you wish to see a specific doctor we advise booking in advance wherever possible.

After 08:00 please phone: 

  • 01326 372502 option 1 for appointments at Penryn

After 08:30 please phone: 

  • 01209 860170 for appointments at Stithians (local residents only)
  • 01326 250861 for appointments at Mawnan Smith (local residents only)

Or book online through our Online Appointment System (not available during Covid pandemic).

During Covid all GP appointments will be conducted initially via telephone or video. Please click on the Covid banner above for information.

Before You Call..

We know it can be stressful trying to get through on the phone in the mornings. Have you thought about trying our self-help section to see if the problem you have can treated yourself, or even by self-referring yourself?

Penryn Appointment System

When booking appointments, our trained reception team will ask a number of questions. Asking these questions will ensure that we can get the right type of help for you quickly from the most appropriate member of our practice team.

  • This type of appointment system is called Active Signpostingand has been designed using NHS England guidance.  
  • This system has been put into place by the surgery so we can get the right type of help for you as quickly as possible.  When you contact the surgery our trained reception team will ask you for more information about the medical reason for your contact.  This information will be used to direct you to the most appropriate member of our Penryn Team this may include a member of our Nursing Team, Practice Pharmacist or one of our GPs.
  • All our reception team have received both face-face training by EPI and online training and use red flag protocols devised from national guidance.

Appointments are for one issue or symptom and are 10 minutes long. Double appointments are available on request for complex or multiple problems and should be requested at the time of booking. This will help the Doctor keep to time and save patients having to re-book.

We are constantly reviewing our appointment system to ensure that we meet the needs of our patients.

Our aim is to:

  • Provide care to patients who have a medical problem which needs to be dealt with on the 'Same Day' which cannot wait
  • To facilitate 'continuity of care' by having sufficient appointments available to allow patients to book in advance with all members of our clinical team including the GP of their choice.

The practice is able to offer a variety of appointment types with a GP including both telephone consultations and face-to-face appointments. You may also be offered an appointment with our Minor Illness Nurse, Emergency Care Practitioner or the Clinical Pharmacist based on the reason for your appointment.

We will do our best to accommodate your preferred time and day but please try and be flexible. Our appointments do book up quickly, so the earlier you ring after 08:00, (08:30 at Stithians or Mawnan), the more likely you are to get an appointment that suits you best.

We know it can take some time to get through on the telephone at this busy time, we have extra staff on the lines to help this, so please be patient and keep trying. Booking online saves having to phone the surgery. Online appointments can be booked in advance and on the day from 08:00.

If you would like to see a specific doctor or would prefer a male or female doctor, please make this clear when booking and the receptionists will do their best to accommodate you. 

 

Advance Appointments (Booking Ahead)

These appointments are for 'routine conditions' that aren't urgent (e.g. acne) or long-term conditions (e.g. knee arthritis). They can be booked up to six weeks in advance and can be made with the clinician of your choice. Trying to maintain continuity by speaking to the same GP about the same problem is very helpful.

Every doctor and nurse has a number of daily appointments which are available to book in advance. These can be booked by phone, in person or on-line.

Same Day Appointments

It is important for us to reserve some appointments to book on the “same day” so that we have sufficient capacity to see patients with more pressing medical needs. These would likely be such things that can't wait for an Advance appointment (e.g chest infections, tonsilitis). We will try and accomodate requests for specific GPs but this may not be possible.

All Same Day appointments with GPs are initially phone calls, with a view to being seen face-to-face the same day if required.

Duty Appointments

If all appointments for the day are booked up, but you feel that your problem is urgent and should be dealt with that day, then a telephone call back will be offered with the Duty Team who will triage your symptoms. Please do not request a Duty call back unless your problem is urgent. Ask yourself: Am I likely to come to harm if this problem isn't addressed today? If you can safely wait until the next morning, please do so. If you are unsure you can call 111 who will advise you if your problem requires urgent attention and direct you acordingly.

Please note this is not an emergency service and does not replace 999.

Telephone Consultations

If you feel that your problem or issue could be dealt with by telephone, please request a telephone consultation appointment with one of our Doctors.

This might save you a trip to the surgery and it helps us to manage valuable face to face appointments.

Good examples of matters that may be dealt with outside of face-to-face appointments are: discussion of results, completion of forms, sick notes and medication queries.

The doctor will phone you back at a pre-arranged time and if they do wish to see you in person, they will arrange this when speaking with you.

Nurses & Healthcare Assistants

Our Practice Nurses see patients by advance appointment only. Their clinics run from 08:30 to 17:30 Monday to Friday.

They are able to offer advice and treatment on:

  • Routine Immunisations
  • Childhood Immunisations
  • Travel Immunisations
  • Anti-coagulation
  • Dressings and stitches removal
  • Ear Syringing
  • Urine testing
  • Contraception
  • Chronic Diseases: Diabetes, Asthma and COPD

Our HCA team are able to take blood, perform ECGs and blood pressure checks and undertake annual health care checks.

Extended Hours

We have appointments available on one or two evenings per week and some weekends.

These are very popular with working people. Please ask reception for details.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate that this is not always possible.  

Please consider the following guidance when requesting home visits:

  • Please ensure visits are requested before 10AM where possible on 01326 372502
  • Only request visits where strictly necessary. Many queries can be dealt with over the telephone.
  • Most visits will be telephone triaged by clinicians before we come to see you and visits will be conducted by a doctor or emergency care practitioner (ECP)
  • Only request visits for housebound patients where clinically appropriate. All non-housebound patients will be requested to attend the surgery. 
  • It is always preferable to see patients in a clinical environment with the appropriate equipment.
  • We are more likely to be able to see you in a more timely fashion at the surgery as opposed to a visit. 
  • Lack of transport to get to surgery is not a valid reason for a home visit
  • Do not request home visits in cases of medical emergency – please call 999 instead.
  • Requests received after midday may be visited the following day unless the clinician agrees there is a medically urgent need.

If you are experiencing problems with transport to the surgery there is a charity car service based in Cornwall called T.A.P Transport Access People, who will bring you to the surgery for a nominal charge (tel 01872 223388)

Please give accurate directions to the receptionist and it is vital that we have a phone number to contact you on.

Chaperones

The doctors and nurses at the surgery are aware of the difficulties faced by both their patients and themselves when carrying out intimate examinations unsupervised in the consulting room.

You may wish to bring a family member or a friend, but on occasions a formal chaperone may be preferred.

Please do not be afraid to request a chaperone to be present at the time of booking your appointment.

The healthcare professional may also require a chaperone to be present for certain consultations.

If you would like to see a copy of our chaperone policy, or have any questions, please contact the duty manager.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Online Consultations

You can use the Airmid App, available from the Apple Store or Google Play, to submit online consultations. These can take up to 3 days for our GPs to reply to you, but you might find it more conveinent than phoning the surgery

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