We make every effort to make the surgery accessible for disabled patients. There is access through the main door and we have a wheelchair available for use in surgery.

Penryn Surgery Team are here to help...

The surgery works to ensure that patients and service users, and their carers and parents, can access and understand the information they are given. We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.  We want to know if we can support you to lipread or use a hearing aid or communication tool.

We have:

• Patient information available in alternative formats
• Hearing Loop
• Disabled car parking spaces
• Disabled toilet on each floor
• Interpretation services including British Sign Language
• Accessible consultation rooms & examination couches
• Wheelchairs
• High backed & raised waiting room chairs
• Surgery website which is able to be translated
• Face to face interpreter service for non-English speakers

Should you require any assistance please contact reception direct.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.