- Newsletter Winter 2017
Please click the link above to read the latest Practice Newsletter.
- Dr Brown retirement..
Dr Brown will be retiring from the Practice on February 28th 2018. We will all miss working with him but wish him a well-deserved and happy retirement.
- Dr Seale's patients...
All patients who were registered with Dr Seale have now been re-allocated to Dr Jim Kahane. Patients are welcome to consult with any GP at the practice but each patient registered at the practice has a named accountable GP.
- Flu-like Illness Advice
We have received information from the Health Protection Agency regarding influenza-like illness. You may have heard that an influenza-like illness is circulating in the local area/across the south west.
Most cases of flu can be treated effectively at home. We have been advised to encourage patients to self-care, seek advice on treating symptoms via reputable on line resources such as NHS Choices, or to seek advice from a local Pharmacist before contacting the GP.
Patients are be advised to:
• rest and sleep.
• keep warm.
• take paracetamol or ibuprofen (unless otherwise contraindicated) to lower your temperature and treat aches and pains.
• drink plenty of water to avoid dehydration
(More info for patients can be found on https://www.nhs.uk/conditions/fluor via 111)
Patients who have severe/prolonged flu or other complicating factors particularly children, pregnant women, those with chronic conditions and the elderly (or where symptoms have not improved after 7 days) should contact the surgery for a telephone consultation with a GP.
Influenza is most infectious when symptoms start until about 3-5 days later, therefore, patients should be advised to avoid attending the practice or a healthcare setting while symptomatic, if at all possible.
Anyone with symptoms of flu should be advised to stay away from work/school until they have recovered and for at least 24 hours after the resolution of any fever. There are no recommended times for exclusion from school for an infected child; a child should return when they have recovered.
The seasonal flu immunisation programme is still running, so please contact the surgery as soon as possible if you are eligible and have not had the vaccine.
- Aural Toilet Clinic Cessation
It is with regret that we have to inform our patients that with effect from 1st January 2018 the practice will cease undertaking the aural toilet clinics. This is a specialist nurse procedure where wax is removed from the ear using a micro suction device.
Since the NHS funding was stopped last year, we have tried to continue with the service at the surgery, but since our last funding request was rejected, we have no other option.
We will continue to offer irrigation appointments, also known as ear syringing. Patients who can only have the micro suction method can discuss with their GP having a referral to the hospital when they next require the procedure.
- Meningitis ACWY Vaccines
Invitations to attend for Meningitis ACWY Vaccine have been sent out to patients who are in the following age group :
Aged 18 on 31st August 2017
Once invited, patients will remain eligible until their 25th Birthday.
Please contact the Surgery to book an appointment for vaccination if you have received an invite.
- Are your contact details up to date?
Please check with reception when you next contact the surgery that we hold your current mobile number and email address on record.
We increasingly use electronic methods to keep in touch with our patients and it is important that we can reach you with test results, messages from your doctor, review appointments as they become due and information about the practice itself.
- Enhanced Data Sharing (eDSM) updated information
Please see our Policies and Confidentiality section for important clarification information, leaflets and posters on data sharing.
- Telephone Consultations
The practice is able to offer telephone consultation appointments with the doctor in addition to our face-to-face appointments.
Many problems can be dealt with more conveniently over the phone, so to make things easier for our patients, we have introduced the added option of booked telephone appointments.
The Doctors have asked our reception staff to request from patients some indication of the reason for their appointment. This is to ensure that your receive the most appropriate medical care, from the most appropriate health professional.
You may be offered an appointment with our Minor Illness Nurse, Mandy or Clinical Pharmacist, Carla, based on the purpose of your appointment.
If you have a telephone appointment the doctor will ring you back at an agreed time so you will know when to expect the call. This saves you waiting for the phone to ring and so far patients have been extremely positive and appreciative of this new service.
In those instances where the patient and Doctor agree that an appointment is necessary for an examination; one will be made by the Doctor at the end of the call, normally for later that day.
Please be assured that any information given by you is treated with the strictest confidence. If, however, you feel your issue is very private, or you are in a public place you may decline to say and this will be respected.
- Urgent prescription requests
Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.
If you're given any medication to take home from hospital, you will usually be given enough for the following seven days. A discharge letter will be sent to your GP including information about your medication.
If you need to keep taking your medication, make sure you arrange to get a repeat prescription from your GP before your hospital supply runs out.
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.
If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection at Penryn Surgery from 5.30pm.