From 1st October we are making changes to the way in which we order and collect dressings. Unfortunately we will no longer be able to store your dressings between appointments.
Please collect your dressings from the Penryn surgery pharmacy or dispensary and bring them with you to each appointment.
- FLU CLINICS - 2018/19
We are currently sending out letters and emails regarding our 'Flu Clinics for 2018/19. If you are eligible, you will receive communication about this.
If you would like to book an appointment for a 'Flu vaccine, please contact the surgery from 25th September on 01326 372502 - 'Flu clinics will begin in October.
Mawnan patients - Unfortunately, due to changes enforced by NHS England and the Information Commissioners Office, we feel we are no longer able to safely undertake 'Flu clinics outside of a surgery setting and would ask that you attend the 'Flu Clinics at Penryn Surgery. Those unable to travel to Penryn should inform reception of this from 25th September. NHS England have set a directive to vaccinate specific cohorts of patients with specific vaccines - we therefore require reliable access to the computer system to ensure this directive is followed.Data Protection changes brought into effect in May 2018 require us to undertake risk assessments on our data. Having done so, we do not feel that printing patient information for use in the Hall is safe, both in terms of data and clinical process.
- Cheque Payments
As of 01st September 2018, we will no-longer be accepting cheques as a method of payment. We will continue to accept card and cash payments. (The nearest cash machines are located in Market Street).
- Electronic Prescribing
(ETP - Electronic Transmission of Prescriptions)
Please see the prescription section for information on the above service which is now available at the Surgery.
The surgery does not accept medication requests by phone.
We unable to send electronic prescriptions to pharmacies outside our local area. However this service will be available later in summer 2018 – We will publish the start date on Facebook and our website.
Please plan ahead and make sure you have everything you need before you leave Cornwall.
Thanks and have a great summer!
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- Spring Newsletter
Click the link above to read our latest newsletter
- Are your contact details up to date?
Please check with reception when you next contact the surgery that we hold your current mobile number and email address on record.
We increasingly use electronic methods to keep in touch with our patients and it is important that we can reach you with test results, messages from your doctor, review appointments as they become due and information about the practice itself.
- Enhanced Data Sharing (eDSM) updated information
Please see our Policies and Confidentiality section for important clarification information, leaflets and posters on data sharing.
- Telephone Consultations
The practice is able to offer telephone consultation appointments with the doctor in addition to our face-to-face appointments.
Many problems can be dealt with more conveniently over the phone, so to make things easier for our patients, we have introduced the added option of booked telephone appointments.
The Doctors have asked our reception staff to request from patients some indication of the reason for their appointment. This is to ensure that your receive the most appropriate medical care, from the most appropriate health professional.
You may be offered an appointment with our Minor Illness Nurse, Mandy or Clinical Pharmacist, Carla, based on the purpose of your appointment.
If you have a telephone appointment the doctor will ring you back at an agreed time so you will know when to expect the call. This saves you waiting for the phone to ring and so far patients have been extremely positive and appreciative of this new service.
In those instances where the patient and Doctor agree that an appointment is necessary for an examination; one will be made by the Doctor at the end of the call, normally for later that day.
Please be assured that any information given by you is treated with the strictest confidence. If, however, you feel your issue is very private, or you are in a public place you may decline to say and this will be respected.
- Urgent prescription requests
Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.
If you're given any medication to take home from hospital, you will usually be given enough for the following seven days. A discharge letter will be sent to your GP including information about your medication.
If you need to keep taking your medication, make sure you arrange to get a repeat prescription from your GP before your hospital supply runs out.
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.
If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection at Penryn Surgery from 5.30pm.
General Data Protection Regulation (GDPR) - PRIVACY NOTICES
In line with new regulations which come in effect on 25th May 2018, please click on the links below to view our Privacy Notices. Privacy Notices explain why the Practice collects information about you and how that information may be used.
Penryn Surgery - Privacy Notice - Direct Care
Penryn Surgery - Privacy Notice For Patients
Penryn Surgery - Privacy Notice - National Screening