- Electronic Prescribing
(ETP - Electronic Transmission of Prescriptions)
Please see the prescription section for information on the above service which is now available at the Surgery.
Are you leaving the area for the summer?
If you become ill during the summer break and need to see a Doctor, either register as a temporary patient in your local area or visit an NHS walk-in centre. You can register at any GP practice as a temporary resident for up to 3 months. This means you will remain as a registered patient at Penryn Surgery, ready for when you return to university in September.
If you take regular medication you can request 3 months supply in advance when you order online; just type the reason in the text box on the ordering page. Contact the surgery to arrange a call back with the clinical pharmacist if you want to discuss how to obtain 4 months or more.
Are you finishing university soon?
If you move away you will need to register with a new GP practice, especially if you take medication regularly. Our doctors will be unable to prescribe once you leave our Practice catchment area.
If you are living locally just let Penryn Surgery have your new address in writing and tell us that you are no longer a student so we can amend your health record.
The surgery does not accept medication requests by phone.
We unable to send electronic prescriptions to pharmacies outside our local area. However this service will be available later in summer 2018 – We will publish the start date on Facebook and our website.
Please plan ahead and make sure you have everything you need before you leave Cornwall.
Thanks and have a great summer!
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- Spring Newsletter
Click the link above to read our latest newsletter
- Are your contact details up to date?
Please check with reception when you next contact the surgery that we hold your current mobile number and email address on record.
We increasingly use electronic methods to keep in touch with our patients and it is important that we can reach you with test results, messages from your doctor, review appointments as they become due and information about the practice itself.
- Enhanced Data Sharing (eDSM) updated information
Please see our Policies and Confidentiality section for important clarification information, leaflets and posters on data sharing.
- Telephone Consultations
The practice is able to offer telephone consultation appointments with the doctor in addition to our face-to-face appointments.
Many problems can be dealt with more conveniently over the phone, so to make things easier for our patients, we have introduced the added option of booked telephone appointments.
The Doctors have asked our reception staff to request from patients some indication of the reason for their appointment. This is to ensure that your receive the most appropriate medical care, from the most appropriate health professional.
You may be offered an appointment with our Minor Illness Nurse, Mandy or Clinical Pharmacist, Carla, based on the purpose of your appointment.
If you have a telephone appointment the doctor will ring you back at an agreed time so you will know when to expect the call. This saves you waiting for the phone to ring and so far patients have been extremely positive and appreciative of this new service.
In those instances where the patient and Doctor agree that an appointment is necessary for an examination; one will be made by the Doctor at the end of the call, normally for later that day.
Please be assured that any information given by you is treated with the strictest confidence. If, however, you feel your issue is very private, or you are in a public place you may decline to say and this will be respected.
- Urgent prescription requests
Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.
If you're given any medication to take home from hospital, you will usually be given enough for the following seven days. A discharge letter will be sent to your GP including information about your medication.
If you need to keep taking your medication, make sure you arrange to get a repeat prescription from your GP before your hospital supply runs out.
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.
If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection at Penryn Surgery from 5.30pm.
General Data Protection Regulation (GDPR) - PRIVACY NOTICES
In line with new regulations which come in effect on 25th May 2018, please click on the links below to view our Privacy Notices. Privacy Notices explain why the Practice collects information about you and how that information may be used.
Penryn Surgery - Privacy Notice - Direct Care
Penryn Surgery - Privacy Notice For Patients
Penryn Surgery - Privacy Notice - National Screening