How To Book Appointments
We offer a mix of advance and 'same day' appointments. If you wish to see a specific doctor we advise booking in advance wherever possible.
After 8am please phone :
- 01326 372502 for appointments at Penryn
After 8.30am please phone :
- 01209 860170 for appointments at Stithians (local residents only)
- 01326 250861 for appointments at Mawnan Smith (local residents only)
Or call into into either site from the times stated above.
Or book online through our Online Appointment System
The practice is able to offer telephone consultation appointments with the doctor in addition to our face-to-face appointments. You may also be offered an appointment with our Minor Illness Nurse, Emergency Care Practitioners or the Clinical Pharmacist based on the reason for your appointment.
Our reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate medical professional. Any information given by you is treated with the strictest confidence. If, however, you feel your issue is very private, you may decline and this will be respected.
We will do our best to accommodate your preferred time and day but please try and be flexible. Our appointments do book up quickly, so the earlier you ring after 8am, (8.30am at Stithians or Mawnan), the more likely you are to get an appointment that suits you best.
We know it can take some time to get through on the telephone at this busy time, we have extra staff on the lines to help this, so please be patient and keep trying. Booking online saves having to phone the surgery. Online appointments can be booked in advance and on the day from 8am.
If you would like to see a specific doctor or would prefer a male or female doctor, please make this clear when booking and the receptionists will do their best to accommodate you.
Appointments are 10 minutes long. Double appointments are available on request for complex or multiple problems.
Same Day Appointments
It is important for us to reserve some appointments to book on the “same day” so that we have sufficient capacity to see patients with more pressing medical needs.
If all appointments for the day are booked up, but you feel that your problem should be dealt with that day, then a telephone call back will be offered with the Duty Team who will triage your symptoms. Please do not request a Duty call back unless your problem is urgent. If you can safely wait until the next morning, please do so.
Advanced Appointments (Booking Ahead)
We know that it is not convenient for everyone to book on the “same day”. We therefore offer the opportunity for patients to book appointments up to six weeks in advance.
Every doctor and nurse has a number of appointments which are available to book in advance. these can be booked by phone, in person or on-line.
On two mornings per week, usually Tuesdays and Thursdays, we have appointments available from 7am-8am. In order to book these you need to book in advance (not the same day).
These are very popular with working people.