Please note prescription requests by telephone are not permitted at either Penryn Surgery, Mawnan Smith Surgery or Stithians Surgery.
Prescriptions can be ordered in any of the following ways:
- by written request to the surgery
- by using your repeat medication slip
- or ordered on-line
Please plan ahead when ordering your medication to avoid running out.
To request a repeat prescription do one of the following:
- Keep the white counterfoil from the previous prescription, tick the medication you require and drop the slip into the blue box at your surgery.
- Fill in one of the request forms provided on the prescription desk giving full details of the name, strength and dosage
- Post your request to us. If you require the paper prescription to be posted back to you, please enclose a stamped SAE
- Online with SystmOnline available through our website penrynsurgery.co.uk or there are mobile apps available from the Apple App store or Android Play Store.
You will need to register in person at the surgery to use on-line services. Please bring current photo ID and a personal email address to any of our receptionists to receive your secure log-in.
Forgotten to order your medication?
Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.
Emergency prescription requests are not requests for medication which has been ordered late.
We will not issue urgent prescriptions for items that can be bought over the counter.
If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection from 5.30pm at Penryn Surgery.
When ordering your prescriptions online please be aware that: Your medication will be ready for collection at the pharmacy, dispensary or delivery point you have arranged with the practice in advance. If you wish to change this please contact the Prescription Desk in person or by phone on 01326 371421.
Before ordering your prescriptions online, please read the following important information:
If you are unable to put a tick next to any particular medication and it states, "Needs reviewing by a GP or nurse', then please scroll to the bottom of the order page and make a custom request. Type the name and strength in the empty text box and submit your order. The doctor will then assess your request. You may not need a face to face review so PLEASE DO NOT book an appointment unless you are asked to have one with our clinical pharmacist.
Prescription Delivery Service
You may apply to use our use our prescription delivery service if:
1. You are a dispensing patient
ie live more than 1 mile (1.6km) from a chemist. (Most addresses in the Falmouth and Penryn town areas are not dispensing).
2. You have completed a delivery service application form and returned it to Penryn Surgery.
You can download one here or collect one from Penryn Surgery dispensary.
It must be printed, signed and returned to the dispensary at Penryn Surgery before your prescription can be delivered.
If you live more than a mile from the nearest chemist you can apply to collect your medication from one of our delivery points; Mabe Post Office, Perranarworthal Post Office, Ponsanooth Post Office, Rame Post Office or Mylor Stores.
2 working days for your paper prescription to be ready
3 working days to collect your medication from our pharmacy, dispensary or home delivery.
You can help us by
Making sure you have not run completely out of your medication before ordering more. If ordering on a Friday make sure you have enough to last until Wednesday.
Making sure you clearly identify the name and strength of the medication you require. Ideally keep hold of the counterfoil from your last prescription and indicate on this which you require.
Enclosing a Stamped Addressed Envelope when posting if you require us to send it back to you.
If you are requiring medication early or more than one month to cover a trip away, please ensure you note the reason on any request. Otherwise your medication will be ordered routinely on the normal due date.