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When We Are Closed

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way when they re-open.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics.  They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.  That could be A&E, an out of hours doctor, an urgent care centre or walk in centre, a community nurse, an emergency dentist or a late opening chemist.

Where possible, NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to NHS 111 are recorded.  All calls and the records created are maintained securely, and will only be shared with others directly involved with your care. 

 For immediate, life-threatening emergencies, continue to phone 999

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website